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Support - 3D Matrix Core Screen Saver

If you can't find the answers to your questions, simply fill up a form here.

1) How do I check which DirectX version is installed on my system?

2) Does 3D Matrix Core Screen Saver support OpenGL?

3) What graphics cards are supported?

4) Why isn't Win95 and WinNT supported?

5) Why can't I choose where to install 3D Matrix Core Screen Saver?

6) Does 3D Matrix Core Screen Saver take up a lot of system resource?

7) I encounter error messages when running. What should I do?

8) I want to send a bug report, what do you need from me?


1) How do I check which DirectX version is installed on my system?
Click the "Start" button, select "Run" in the Start Menu, then type in "dxdiag". The DirectX version should be stated at the bottom line of the "System Information".
If nothing happens, it probably means your system does not have DirectX . You can grab it FREE at this link: www.microsoft.com/directx

2) Does 3D Matrix Core Screen Saver support OpenGL?
Nope. Almost all 3D accelerator cards have DirectX support anyway.

3) What graphics cards are supported?
We have tested a wide range of 3D graphics cards on a number of different platforms. If your graphics card support DirectX and 3D hardware acceleration, it will most likely work.

4) Why isn't Win95 and WinNT supported?
Support for Windows 95 has been dropped by Microsoft with the release of Windows XP and DirectX 8.1. We only support DirectX 8.1 or higher. Also, DirectX  is not supported on Windows NT 4.0.

5) Why can't I choose where I to install 3D Matrix Core Screen Saver?
A slight "down side" from our Installer. We are currently looking into this issue.
If you still wish to install to a different location, send us an e-mail and we'll let you know where you can download a version which lets you do so. The entire program is the same except for the Installer.

6) Does 3D Matrix Core Screen Saver take up a lot of system resource?
Nope. We've designed it to run smoothly even on "low end" systems, while NOT compromising on the graphics experience. Hardware T&L cards are recommended to run smoothly.

7) I encounter error messages when running. What should I do?
Firstly, make sure you meet our basic system requirements. Also, make sure you have the latest DirectX and Video Drivers installed. If problem still arise, send us an e-mail.

8) I want to send a bug report, what do you need from me?
We'll need some information of your system, this helps us narrow down the cause of problem. The easiest way is to:

a) Go to the Start button, and Run. Type "dxdiag". This runs the DirectX Diagnostic Tool by Microsoft.
3D Screensaver
Click on "Save All Information" to a txt file and send it to us. We assure your data is strictly confidential.

b) Describe or send screen shots of the screen saver.



 


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